1. General Principle
At Bromio, all engagements consist of bespoke bathroom design consultations, custom layout planning, and professional installation scheduling. Because our services are tailored specifically to individual project requirements, our Refund & Cancellation Policy reflects the operational commitment and resource allocation involved in each stage of project preparation.
2. Service Booking Deposits & Cancellations
- Before Custom Design Commences: Clients may request a cancellation of their service booking within 24 hours of placing a booking deposit, provided that personalized design work or technical preparation has not yet initiated. Approved requests are eligible for a partial refund of the booking deposit, minus an administrative processing fee to cover transaction fees and initial client review costs.
- After Custom Work Commences: Due to the personalized nature of bespoke planning, booking deposits become non-refundable once individual design concepts, structural specifications, or installation time slots have been formally scheduled and prepared.
3. Modifications & Scope Adjustments
- Project Scope Revisions: If project specifications are modified by the client after design plans have been agreed upon, any excess fees previously allocated may be applied as service credits towards the revised installation project. Direct cash refunds are not provided for partial project scale reductions once resource planning is complete.
- Scheduling Adjustments: Clients may request to reschedule their installation appointment dates by providing written notice via email at least 5 business days prior to the agreed execution window without forfeiting their deposit.
4. Service Performance Concerns
- Resolution Process: Bromio strives to meet agreed service specifications. If you have concerns regarding the quality or execution of the design layout or installation service, please notify the Bromio support team within 14 days of service delivery.
- Remedial Action: Bromio will review all submitted documentation and, where appropriate, arrange for technical adjustments, design revisions, or remedial service visits to resolve identified service discrepancies.
5. Refund Processing Mechanics
- Approved Refunds: In the rare event that a full or partial deposit refund is approved, the reimbursement will be processed directly to the original payment method used during checkout.
- Processing Timelines: While Bromio initiates approved refund transactions promptly, the exact timeframe for credited funds to reflect on card statements depends on bank processing procedures and financial institution timelines.
6. Contact Information
To submit a cancellation request, report a service concern, or enquire about project deposit status, please contact Bromio at:
- Email: [email protected]
