1. General Services
- What services does Bromio provide?
Bromio specializes in bespoke bathroom installation design, spatial layout planning, and technical fitting coordination tailored for residential and commercial spaces across Europe. - Does Bromio sell pre-made retail products?
No. Bromio operates exclusively on a custom service model. We do not provide standard retail items, pre-manufactured goods, or direct physical shipping. Every project is individually planned and scheduled based on client specifications.
2. Bookings & Deposit Payments
- What does the booking fee on www.bromiosa.com cover?
Payments processed on our platform represent service booking deposits. These deposits reserve dedicated design resource allocation, visual layout planning, and specialist installation windows for your project. - What currencies are accepted for service deposits?
Transactions are processed in major European currencies, such as EUR or GBP, as indicated during the checkout process. - Are payment transactions on www.bromiosa.com secure?
Yes. Bromio utilizes industry-standard encryption protocols (such as TLS/SSL) to protect data transmission during checkout. While we maintain strict technical and administrative safeguards, no electronic processing system can be guaranteed as completely immune to all external security risks.
3. Project Execution & Delivery
- How is the service delivered after placing a deposit?
Once a deposit is confirmed, the Bromio team contacts you within 1 to 2 business days via email to gather project requirements and site measurements. Custom design concepts are then prepared and shared digitally. Upon design approval, on-site installation schedules are finalized and executed. - Can I modify project design specifications after booking?
Yes, design adjustments can be requested during the initial consultation stage. However, modifications requested after custom plans are approved or site preparation has commenced may adjust project completion timelines and incur additional service charges.
4. Cancellations & Support
- Can I cancel my service booking deposit?
Cancellation requests submitted within 24 hours of booking may be eligible for a partial refund, provided personalized design preparation has not commenced. Once custom planning or resource reservation has begun, initial deposits become non-refundable due to allocated operational costs. - How do I contact Bromio for project inquiries or support?
Our dedicated support team is available via email for all service consultations, project updates, or billing questions. Please reach out to us at [email protected], and we will respond within 24 to 48 business hours.
